Returns Policy

We are delighted to offer a flexible returns policy, designed to put your mind at ease so you can shop online worry-free. 

How do I return my item?

We hope you love your Shaku items, however if for any reason you are not entirely satisfied we offer complimentary returns or exchanges.

To return your order, please contact us by email at info@shaku.co.uk within 14 days of receiving your order. We ask that you include your name, order number (which can be found on your confirmation email) and date of order. We will then arrange for a courier to collect the item from you. Refunds will be credited by your original method of payment.

Items must be returned to us unused with all Shaku tags attached. Returns that do not meet our policy will be returned back to you.

For further information on the terms and conditions of return and exchange, please read our Terms of Purchase.

International Returns

We do offer international returns, however there is a return postage fee. Please follow the details above to process your return.

At present, if you wish to return an international order, there will be a £30 return fee associated with this as all returns are processed by couriers. We are also unable to refund the original delivery charge or any customs and duties paid by you.

Please get in touch with us at info@shaku.co.uk and we will do our best to help you.