Once you've paid for your order, you should receive an email confirmation with all the details. Any problems, please fill out the form above and we will come back to you within 24 hours.

We can do our best to facilitate any last minute changes. Please just reply to your order confirmation email, or fill out the form above and we will aim to contact you within 24 hours.

Of course you can! Simply add one of our lovely hand designed greeting cards to your order and let us know the message, either by writing it in the note field or sending us an email to info@shaku.co.uk after you've placed your order.

Orders are typically processed within 24-48 hours of being placed and then are dispatched shortly after. With our free shipping, we aim to deliver your packages within 1-3 working days of receiving your order. If you live outside the UK, it may take up to a week depending on the destination.

Yes, we offer free shipping to all destinations worldwide.

Yes! For all international orders, we use DHL to make sure your delivery arrives in good time.

We do not cover duties and taxies. International orders are shipped Delivered Duty Unpaid, so you will have to pay any taxes due when the goods arrive in your country.

Items purchased on shaku.co.uk are eligible for return provided that they are returned within 14 days of the item's original ship date in new, unused, unworn, unwashed, unaltered and undamaged condition, with all original tags attached. Returns are accepted at the sole discretion of shaku.co.uk. Items that are deemed not to meet one or more of the eligibility criteria outlined above will be handled on a case-by-case basis.

It is super easy. Email us at info@shaku.co.uk and we'll review your request, then send you a free return label with instructions on how to return or exchange. Please allow 1-2 working days for a reply.

It is super easy. Email us at info@shaku.co.uk and we'll review your request and send you a return label with instructions on how to return. Please allow 1-2 working days for a reply.

Kindly be advised that a £30 shipping fee will be deducted from your refund amount. International orders are not eligible for exchange.

Following inspection and acceptance of a return, you will receive a confirmation via email that a refund has been issued. Please allow up to 21 working days for a return to be processed.

You can find care instructions on each product page.

With our scarves, the scarf dimensions and shape are provided on each product page. Please note that our scarves are designed as one size fits all. For further assistance, please email us at info@shaku.co.uk